Answers before you ask.
Implementation, migration, pricing, security, GST, reports, users and support — in one place.
Implementation
How long does implementation take?
Most organisations go from pilot to full go-live within a few weeks. Timeline depends on the number of finance units, users and how much historical data needs migration.
Do you provide training?
Yes. Every plan includes onboarding training for Finance Users and Workflow Users, covering daily workflows and role-based access.
What does the rollout process look like?
Needs assessment → data migration → user setup → training → go-live support. See our full implementation timeline.
Migration
Can we migrate from spreadsheets or Tally?
Yes. Our onboarding team helps migrate ledgers, vendor records, chart of accounts and historical transactions during setup.
Will we lose historical data during migration?
No. Migration is planned and validated with your team before go-live so historical records carry over accurately.
Pricing
How is pricing structured?
Plans are based on users, finance units and modules, with monthly and yearly billing options. See the full pricing page for plan tiers.
Is there a free trial?
We recommend starting with an Assisted Pilot — a guided 30-day implementation with support included, so you can validate workflows before committing.
Can we change plans later?
Yes. You can upgrade or downgrade between plans at any billing cycle as your organisation grows.
Security
Is our financial data secure?
Every user has individual, role-based access with a full audit trail — no shared logins, no blind spots. See our technology & security page.
Who can see our accounting records?
Only Finance Users you grant access to. Workflow Users can submit expenses and approvals without viewing full accounting records.
GST
Does ExpenseBuddy handle GST?
Yes — GST marking on bills, tax-ready reports and vendor bill tracking are built into the core expense and vendor workflow.
Can our accountant export GST-ready reports?
Yes. External accountants and auditors can be given access to generate GST and tax-ready reports directly.
Reports
What reports are available?
Department spend, vendor costs, pending approvals, overdue payments, monthly summaries and exception reports — see feature details.
Can managers see pending approvals without full access?
Yes. Department Managers get a role-scoped dashboard showing what's pending in their area without exposing full accounting records.
Users
What's the difference between Finance Users and Workflow Users?
Finance Users have full access to accounting records, ledgers and reports. Workflow Users submit expenses, approvals and documents without viewing complete accounting records.
Can users work on web and Android at the same time?
Yes. All included named users can work simultaneously on both web and Android — there's no per-device charge.
Support
What support is included?
Every plan includes onboarding support. Higher tiers add priority support and a dedicated account contact.
How do we reach support after go-live?
Through in-app support and your account contact. See contact us for direct access.
Still have questions?
Talk to our team directly and we'll walk through your specific finance workflow.